# FAQ

> Find answers about order details, account access, and tracking at FollowersFly.

- Canonical HTML: [https://www.followersflys.com/help/faq](https://www.followersflys.com/help/faq)
- Language: en

The questions we are asked most often, with direct answers.

Contact support Refund Policy Terms of Service

## Frequently asked questions

### Do you need my password?

No. We never ask for your password and we cannot log into your account. We only need the public username, or the public post links for post-based packages.

### Does my account have to be public?

Yes. Delivery cannot complete on a private profile. Keep the account public while the order is being delivered.

### How do I track my order?

Checkout issues a reference such as FF-261002-997D9C. Save it when you pay. After payment is confirmed, enter the reference and the email address used at checkout on the order tracking page to view the order status and history. A confirmation email may also arrive, but use the on-screen reference if it does not.

### Will you follow, unfollow, or message people from my account?

No. We do not act from your account at all. We deliver engagement to the username or posts you give us, and nothing else.

### Am I charged when I place an order?

Adding a package to the cart does not charge you. Review the selected USD total at checkout and complete payment through the hosted payment gateway. An order enters our processing queue only after the payment provider confirms that it was paid.

### Which platforms do you support?

Instagram and TikTok. We previously listed YouTube and Threads services; those have been retired and are no longer offered.

### What if something is wrong with my order?

Contact us with your tracking ID and the username on the order. Refund eligibility is set out in full on the refund policy page.